What is the check-in and check-out policy at Fairmont Empress Hotel?
Check-in is at 16:00 and check-out is by 11:00.
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Fairmont Empress Hotel
139US$
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Key details
About the Hotel
721 Government Street,
Victoria,
Canada,
V8W 1W5,
British Columbia
- Steps from the Inner Harbour
Great
8.9
9.1
4.3
4.4
Loved by Fairmont Empress Hotel guests
"The Gold Lounge had a beautiful patio overlooking the beautiful grounds and the harbour."
"I used sauna and pool at 10am in the morning it was amazing good wake and get to ready to start a day."
"Room service available 24/7 as well which is almost surprising to find these days."
Offering a waterfront location approximately 25 minutes' walk from the Art Gallery of Greater Victoria, the luxury Fairmont Empress Hotel Victoria includes a private art gallery. The 5-star hotel lies merely 1.6 km from Beacon Hill Waterfront Park, and offers an à la carte restaurant and a heated swimming pool onsite.
Location
The hotel is located only steps away from Miniature World in the cultural part of Victoria. Guests can visit the Royal British Columbia Museum, which is a mere 5 minutes' walk away, and the Black Ball Ferry Line which is 750 metres from the Fairmont Empress Victoria.
The property allows you to enjoy such natural sights as Centennial Fountain 450 metres away. The nearby family attractions include the family-friendly Victoria Bug Zoo in the immediate vicinity of this Victoria hotel.
Fairmont Empress Hotel is just 5 minutes on foot from Belleville at Douglas bus station.
Rooms
There are 394 rooms featuring an air conditioner, as well as modern amenities like a flat-screen TV with satellite channels. They offer views of the city.
Eat & Drink
British specialities are among the dishes Q at The Empress restaurant offers. The lobby bar provides you with a place to unwind and enjoy stunning views of the harbour.
Leisure & Business
Guests also have access to a health club and spa therapy at an extra charge. The Fairmont Empress has exercise bicycles, elliptical trainers, and treadmills, along with a hot tub, a sauna, and locker rooms. The availability of a tennis court guarantees guests an active stay at this accommodation. The onsite spa amenities include a full spa and a health club. Finally, the Fairmont Empress Victoria houses a 24-hour business centre featuring a computer and a photocopier.
“The hotel's historic grandeur and prime Inner Harbour location certainly make a statement. While some experiences may vary, a stay in the Fairmont Gold rooms seems to be worth the splurge for attentive service and stunning views. It's a property that clearly aims for a high standard, though consistent execution appears key.”
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Select your room type
The hotel provides many room choices—family rooms, doubles, and pet-friendly suites—with breakfast, free cancellation, and special offers
Junior Suite City View 1 King
2 persons
38 m²
1 King-size bed and 1 Sofa bed
City view
Coffee machine
Heating
room details
Executive Suite City View 1 King
2 persons
38 m²
1 King-size bed
City view
Coffee machine
Heating
room details
One Bedroom Suite City View 1 King
2 persons
42 m²
1 King-size bed and 1 Sofa bed
City view
Coffee machine
Heating
room details
Fairmont Gold One Bedroom Suite City View 1 King
2 persons
39 m²
1 King-size bed
City view
Coffee machine
Heating
room details
Show all roomsLess
Rates & availability calendar
See current prices and availability for your chosen dates!
Facilities
Hotels feature amenities designed to keep both you and your pet comfortable
General
- No smoking on site
- Wi-Fi
- On-site car park
- Handicap parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Locker room
- Allergy-free rooms
- Lift
- Currency exchange
- ATM/Cash machine
- Barber shop
- Vending machines
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Cycling
Guest Parking
- Electric kettle
Services
- Valet parking
- Pet amenities available
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Welcome drink
Dining
- Restaurant
- Bar/ Lounge area
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Children's menu
- Children's pool
Spa & Leisure
- Indoor swimming pool
- Sun loungers
- Garden area
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Massage
Room features
- Air conditioning
- Heating
- Sitting area
- Terrace
- Garden furniture
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Room decor
- Carpeted floor
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Dining Onsite
At the Fairmont Empress Hotel, guests will discover Q at The Empress, an award-winning restaurant that showcases the best of Pacific Northwest flavors, along with the elegant Lobby Lounge, where fine dining meets the charm of turn-of-the-century décor. Each venue offers distinctive culinary perspectives rooted in local ingredients for a truly indulgent experience.
Q at The Empress
American with a Pacific Northwest influence
Ambiance
An elegant destination that embodies both historical charm and modern sophistication, perfect for savoring creative dishes.
Key Offerings
Signature dishes crafted by Executive Chef Morgan Wilson include avo toast and egg white frittata featuring local mushrooms and veggies, complemented by exquisite cocktails served with luxurious accompaniments like gold-dusted macarons.
Reservation
Recommended.
Hours vary.
Lobby Lounge
Light bites and afternoon tea
Ambiance
A refined, airy space resonating with turn-of-the-century elegance, enhanced by the mellow sounds of live classical piano.
Key Offerings
Perfect for enjoying a leisurely afternoon tea or delectable light fare amidst stunning views and sophisticated surroundings.
Reservation
Recommended for afternoon tea.
Hours vary.
Hotel location
721 Government Street,
Victoria,
Canada,
V8W 1W5,
British Columbia
Map view
721 Government Street,
Victoria,
Canada,
V8W 1W5,
British Columbia
City landmarks
Park
Beacon Hill Park
1.6
km
Castle
Craigdarroch Castle
2.3
km
Park
Fisherman's Wharf Park
1.4
km
Museum
Helmcken House
630 m
Stadium
Save-On-Foods Memorial Centre
1.5
km
Landmark
The Maritime Museum of British Columbia
1.1
km
Landmark
Chinatown
1.0
km
Church
St Andrew's Cathedral
820 m
Landmark
Craigflower Manor and Schoolhouse
1.5
km
Public Building
Victoria City Hall
1.1
km
Landmark
Black Ball Ferry Line
710 m
Landmark
Old Town
630 m
Landmark
Terry Fox Statue
1.5
km
Landmark
Fan Tan Alley
920 m
Church
Christ Church Cathedral
890 m
Garden
Government House
2.4
km
Museum
Emily Carr House
910 m
Landmark
Point Ellice House
2.4
km
Nearby
Museum
Royal BC Museum
370 m
Public Building
British Columbia Parliament Buildings
310 m
Victoria
Inner Harbour
150 m
Museum
Miniature World
300 m
Zoo
Victoria Bug Zoo
360 m
Victoria
Government Street
310 m
Square
Bastion Square
510 m
Shopping Area
The Bay Centre
520 m
St-Ann's Academy Office 835 Humboldt St 2nd Floor
St. Ann's Academy National Historic Site
560 m
Gallery
Bateman Foundation Gallery of Nature
340 m
Government Street and Belleville Street
Emily Carr Statue
130 m
Victoria
Wharf Street
500 m
Restaurants
Q at The Empress
20 m
721 Government St The Fairmont Empress
The Tea Lobby
30 m
721 Government St
Milestones
170 m
812 Wharf St
The Old Spaghetti Factory
330 m
703 Douglas Street
Bartholomew's English-Style Pub
390 m
777 Douglas St Entrance on Humboldt Street
Steamship Grill & Bar
330 m
470 Belleville Street
Browns Socialhouse
360 m
809 Douglas St
Milano
220 m
817 Government St
The Courtney Room
310 m
619 Courtney Street
Explore Victoria
Local Highlights
Royal BC Museum
5 minutes' walk
Indigenous culture and natural history come alive at this renowned museum, featuring expansive exhibits and IMAX films.
British Columbia Parliament Buildings
4 minutes' walk
Stunning architecture and rich history await at this iconic site, offering free guided tours.
Beacon Hill Park
19 minutes' walk
A beautiful park with gardens, trails, and a petting zoo, perfect for family outings amid nature.
Fisherman's Wharf Park
17 minutes' walk
Colorful floating homes and charming food vendors create a vibrant waterfront experience.
Q at The Empress
1 minute' walk
Elegant dining featuring local ingredients; try the renowned afternoon tea experience.
Milestones
3 minutes' walk
A casual atmosphere serves up a wide range of international dishes; vegetarian options available.
The Old Spaghetti Factory
4 minutes' walk
Family-friendly eatery known for hearty pasta dishes; reservations recommended on weekends.
Save-On-Foods Memorial Centre
4 minutes' drive
Home to live sports and concerts, this venue hosts events for fans and families alike.
Chinatown
13 minutes' walk
Historic alleyways filled with shops, galleries, and vibrant street life; perfect for an evening stroll.
Local transport and travel tips
Want access to early-bird pet-friendly hotel deals?
Access exclusive discounts today!
Property information and rules
Check-in
from 16:00-23:59
Check-out
until 11 am
Guest Parking
Public parking is possible on site at CAD 35 per day.
Internet
Wireless internet is available in for free.
Pets
Pets are allowed on request.
Languages
English, German, Spanish, Italian, Danish, Japanese, Chinese, Russian, Arabic, Malay, Tagalog / Filipino
Year renovated:
2009
Number of floors:
8
Number of rooms:
394
Reviews and Ratings
Feedback about Fairmont Empress Hotel from previous guests about their experience.
Show moreShow less
Pros
Gold Level service
Comfortable bed
Free breakfast buffet
Helpful staff
High Tea experience
Cons
Cramped suite layout
Crib availability issues
Unclean windows
Guest reviewsbased on 2616 reviews
Suzanne from Canada
Couple
Fairmont City View 1 Queen
4 nights in November 2025
|
Reviewed: January 03, 2026
9.5/10
wonderful experience at this hotel!
easy accessbeautiful flowersdated rooms
i found the location to be excellent. it offered easy access to many restaurants and shops nearby! the hotel grounds were gorgeous with beautiful flowers throughout. i enjoyed the convenience of walking to milestones for dinner across the street.
The air conditioning felt inadequate in most areas. Only our room was comfortably cool. the rooms looked dated! it would be good to see some modernization to enhance guest comfort throughout the hotel.
Dining
10/10
Breakfast was a highlight of my stay. our waiter was kind. The pnw eggs benedict recommendation was spot on. every meal was tasty accompanied with excellent service.
Service
9/10
The service was really good. the front desk staff was cute and helpful. The team prepared our room each night going above and beyond. every detail of my stay was handled with care.
0 Helpful
|
FAQs
About Fairmont Empress Hotel
Are pets allowed at Fairmont Empress Hotel?
The hotel welcomes pets.
What time does the traditional afternoon tea start at Fairmont Empress Hotel?
The traditional afternoon tea has been served for over 100 years in the hotel's lobby lounge.
What amenities does the room at Fairmont Empress Hotel include?
Rooms feature cable TV, a plush seating area, and an in-room coffee maker.
What recreational facilities are available at Fairmont Empress Hotel?
The hotel includes an indoor swimming pool, fitness centre, and the award-winning Willow Stream Spa.
What dining options are available at Fairmont Empress Hotel?
On-site dining includes Q at the Empress, which serves creative dishes inspired by local ingredients.
How far is Fairmont Empress Hotel from the Royal British Columbia Museum?
The hotel is a 5-minute walk from the Royal British Columbia Museum.
What services does Fairmont Empress Hotel offer for business guests?
The hotel provides a business centre and offers bicycle rental for active guests.
What attractions are nearby Fairmont Empress Hotel?
Nearby attractions include Inner Harbour (400 m), Beacon Hill Park (1 km), and Miniature World (320 m).
What are the health and wellness options at Fairmont Empress Hotel?
Wellness options include signature West Coast treatments at the Willow Stream Spa, hot tub, sauna, and a steam room.
Does Fairmont Empress Hotel offer a concierge service?
The hotel features a friendly concierge service, including a Clef d'Or concierge.
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