What is the check-in and check-out policy at Fairmont Empress Hotel?
Check-in is at 16:00 and check-out is by 11:00.
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Fairmont Empress Hotel
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Key details
About the Hotel
721 Government Street, Victoria, V8W 1W5,
- Steps from the Inner Harbour
Great
8.9
9.1
4.3
4.5
4-star historic waterfront hotel with award-winning spa and century-old afternoon tea tradition
Rooms & Suites
The hotel offers elegantly decorated rooms with a plush seating area and windows that open out to fresh air. Each room is equipped with cable TV and an in-room coffee maker. The
Dining
The Empress holds a
Wellness & Recreation
Location & Nearby Attractions
Overlooking
Pet-Friendly & Family Accommodations
The hotel provides
Highlights
Historic charm: 1908 building with stained glass ceiling lobby
Spa: Willow Stream Spa - Top Resort Spa in Canada
Dining: Traditional afternoon tea on Royal China
Location: Overlooking Inner Harbour, 5 min from Royal BC Museum
Wellness: 2 indoor heated pools, sauna, steam room, hot tub
Pet policy: Free pet baskets and bowls
“The hotel's historic grandeur and prime Inner Harbour location certainly make a statement. While some experiences may vary, a stay in the Fairmont Gold rooms seems to be worth the splurge for attentive service and stunning views. It's a property that clearly aims for a high standard, though consistent execution appears key.”
Select your room type
The hotel provides many room choices—family rooms, doubles, and pet-friendly suites—with breakfast, free cancellation, and special offers
- Junior Suite City View 1 King2 persons38 m²1 King-size bed and 1 Sofa bedAir conditioningHeatingroom details
- Executive Suite City View 1 King2 persons38 m²1 King-size bedAir conditioningHeatingroom details
- One Bedroom Suite City View 1 King2 persons42 m²1 King-size bed and 1 Sofa bedAir conditioningHeatingroom details
Show all rooms
Rates & availability calendar
See current prices and availability for your chosen dates!
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Check-in/ Check-out
Facilities
Hotels feature amenities designed to keep both you and your pet comfortable
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Locker room
- Allergy-free rooms
- Lift
- Currency exchange
- ATM/Cash machine
- Barber shop
- Vending machines
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Cycling
Guest Parking
- Electric kettle
Services
- Valet parking
- Pet amenities available
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Welcome drink
Dining
- Restaurant
- Bar/ Lounge area
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Children's menu
- Children's pool
Spa & Leisure
- Indoor swimming pool
- Sun loungers
- Garden area
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Massage
Room features
- Air conditioning
- Heating
- Sitting area
- Terrace
- Garden furniture
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Show more
Dining Onsite
At the Fairmont Empress Hotel, guests will discover Q at The Empress, an award-winning restaurant that showcases the best of Pacific Northwest flavors, along with the elegant Lobby Lounge, where fine dining meets the charm of turn-of-the-century décor. Each venue offers distinctive culinary perspectives rooted in local ingredients for a truly indulgent experience.
Location
721 Government Street, Victoria, V8W 1W5,
Explore Victoria
Local Highlights
Royal BC Museum
5 minutes' walk
Indigenous culture and natural history come alive at this renowned museum, featuring expansive exhibits and IMAX films.
British Columbia Parliament Buildings
4 minutes' walk
Stunning architecture and rich history await at this iconic site, offering free guided tours.
Beacon Hill Park
19 minutes' walk
A beautiful park with gardens, trails, and a petting zoo, perfect for family outings amid nature.
Fisherman's Wharf Park
17 minutes' walk
Colorful floating homes and charming food vendors create a vibrant waterfront experience.
Victoria Whale Watching
5 minutes' drive
Thrill-seekers can engage in whale watching tours, available seasonally with rental options nearby.
Yoga by the Sea
19 minutes' walk
Relaxation through outdoor yoga classes offered at nearby parks, perfect for solo travelers or couples.
Cycling at the Galloping Goose Trail
10 minutes' drive
Biking enthusiasts can enjoy scenic views along this extensive trail, with rental services available.
Q at The Empress
1 minute' walk
Elegant dining featuring local ingredients; try the renowned afternoon tea experience.
Milestones
3 minutes' walk
A casual atmosphere serves up a wide range of international dishes; vegetarian options available.
The Old Spaghetti Factory
4 minutes' walk
Family-friendly eatery known for hearty pasta dishes; reservations recommended on weekends.
Save-On-Foods Memorial Centre
4 minutes' drive
Home to live sports and concerts, this venue hosts events for fans and families alike.
Chinatown
13 minutes' walk
Historic alleyways filled with shops, galleries, and vibrant street life; perfect for an evening stroll.
Local transport and travel tips
Want access to early-bird pet-friendly hotel deals?
Access exclusive discounts today!
Property information and rules
Check-in
from 16:00-23:59
Check-out
until 11 am
Guest Parking
Public parking is possible on site at true.
Internet
Wireless internet is available in the entire hotel for free.
Pets
Pets are allowed on request.
Languages
English, German, Spanish, Italian, Danish, Japanese, Chinese, Russian, Arabic, Malay, Tagalog / Filipino
Year renovated:
2009
Number of floors:
8
Number of rooms:
394
Reviews and Ratings
Feedback about Fairmont Empress Hotel from previous guests about their experience.
Show moreShow less
Pros
Gold Level service
Comfortable bed
Free breakfast buffet
Helpful staff
High Tea experience
Cons
Cramped suite layout
Crib availability issues
Unclean windows
Guest reviewsbased on 2605 reviews
Suzanne from Canada
Couple
Fairmont City View 1 Queen
4 nights in November 2025
|
Reviewed: January 03, 2026
9.5/10
wonderful experience at this hotel!
easy access beautiful flowers
i found the location to be excellent. it offered easy access to many restaurants and shops nearby! the hotel grounds were gorgeous with beautiful flowers throughout. i enjoyed the convenience of walking to milestones for dinner across the street.
The air conditioning felt inadequate in most areas. Only our room was comfortably cool. the rooms looked dated! it would be good to see some modernization to enhance guest comfort throughout the hotel.
Dining
10/10
Breakfast was a highlight of my stay. our waiter was kind. The pnw eggs benedict recommendation was spot on. every meal was tasty accompanied with excellent service.
Service
9/10
The service was really good. the front desk staff was cute and helpful. The team prepared our room each night going above and beyond. every detail of my stay was handled with care.
0 Helpful
|
Show more reviews
FAQs
About Fairmont Empress Hotel
Are pets allowed at Fairmont Empress Hotel?
The hotel welcomes pets.
What time does the traditional afternoon tea start at Fairmont Empress Hotel?
The traditional afternoon tea has been served for over 100 years in the hotel's lobby lounge.
What amenities does the room at Fairmont Empress Hotel include?
Rooms feature cable TV, a plush seating area, and an in-room coffee maker.
What recreational facilities are available at Fairmont Empress Hotel?
The hotel includes an indoor swimming pool, fitness centre, and the award-winning Willow Stream Spa.
What dining options are available at Fairmont Empress Hotel?
On-site dining includes Q at the Empress, which serves creative dishes inspired by local ingredients.
How far is Fairmont Empress Hotel from the Royal British Columbia Museum?
The hotel is a 5-minute walk from the Royal British Columbia Museum.
What services does Fairmont Empress Hotel offer for business guests?
The hotel provides a business centre and offers bicycle rental for active guests.
What attractions are nearby Fairmont Empress Hotel?
Nearby attractions include Inner Harbour (400 m), Beacon Hill Park (1 km), and Miniature World (320 m).
What are the health and wellness options at Fairmont Empress Hotel?
Wellness options include signature West Coast treatments at the Willow Stream Spa, hot tub, sauna, and a steam room.
Does Fairmont Empress Hotel offer a concierge service?
The hotel features a friendly concierge service, including a Clef d'Or concierge.
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